Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and your purchase and use of products offered by Loofae Innovation Inc (“we,” “us,” or “our”).

By accessing the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all policies incorporated into them by reference.

If you do not agree with these Terms, you must not use the Website or purchase products from us.

Company Information

Company Name: Loofae Innovation Inc
Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
Email: support@loofae.com
Phone: +1 (213)493-8202

We operate an independent online retail store offering smart home devices, connected home accessories, home automation products, electronic household products, sensors, controllers, smart lighting accessories, and related products.

We do not provide financial, medical, emergency-response, electrical engineering, home security, legal, or other professional advisory services.

Eligibility

By using the Website or placing an order, you confirm that:

  • You are at least 18 years old or have reached the age of majority in your jurisdiction.

  • You have the legal capacity to enter into a binding contract.

  • The information you provide to us is accurate, complete, and current.

  • You will use the Website and products only for lawful purposes.

The Website is intended for adult customers. Minors may use the Website only under the supervision of a parent or legal guardian.

Use of the Website

You agree to use the Website only for lawful personal or business purchasing purposes and in accordance with these Terms.

You must not:

  • Attempt to gain unauthorized access to the Website, customer accounts, servers, payment systems, or connected systems.

  • Interfere with or disrupt the operation or security of the Website.

  • Introduce viruses, malicious code, automated scraping tools, or other harmful technology.

  • Use false identities, payment information, or shipping information.

  • Place fraudulent, unauthorized, or deceptive orders.

  • Copy, reproduce, resell, or commercially exploit Website content without authorization.

  • Use the Website in a manner that violates applicable laws or the rights of another person.

We may restrict, suspend, or terminate access to the Website if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, threatened Website security, or misused our services.

Customer Accounts

Certain Website features may allow or require you to create an account.

You are responsible for:

  • Keeping your login credentials confidential.

  • Restricting unauthorized access to your account.

  • Providing accurate and current account information.

  • Notifying us promptly if you suspect unauthorized account activity.

You are responsible for activity conducted through your account unless the activity resulted directly from our failure to use reasonable security measures.

We may suspend or close an account that contains false information, presents a security risk, or is used in violation of these Terms.

Product Information

We make reasonable efforts to present accurate product information, including product descriptions, images, dimensions, technical specifications, compatibility information, prices, and availability.

However:

  • Product images are provided for reference.

  • Colors and appearance may vary because of lighting, photography, screen settings, or production differences.

  • Packaging, accessories, components, and product designs may be updated by the manufacturer.

  • Minor variations that do not materially affect product functionality may occur.

  • Measurements and technical specifications may be approximate unless expressly stated otherwise.

We reserve the right to correct errors, update product information, change prices, limit quantities, modify product features, or discontinue products without prior notice.

If a material pricing or product-description error affects your order, we may contact you for instructions or cancel and refund the affected item.

Smart Home Product Compatibility

Smart home products may require compatible hardware, software, networks, applications, hubs, gateways, platforms, or third-party services.

Before placing an order, you are responsible for reviewing the product page and confirming compatibility with your intended environment, including:

  • Wi-Fi frequency and network requirements

  • Bluetooth requirements

  • Mobile device compatibility

  • Mobile operating system requirements

  • Required applications

  • Smart home platforms

  • Hubs, bridges, gateways, or controllers

  • Electrical voltage and wiring

  • Plug and connector types

  • Product dimensions and installation location

  • Internet access requirements

  • Regional service availability

  • Subscription requirements, where applicable

Compatibility with one device, platform, application, or operating system does not guarantee compatibility with every version or configuration.

Unless expressly stated in writing, we do not guarantee that a product will work with hardware, software, applications, or services not specifically identified as compatible on the applicable product page.

Products purchased without first confirming compatibility may be subject to the conditions and exclusions in our Refund & Return Policy.

Internet and Network Requirements

Some smart home products require a continuous or periodic internet connection, local Wi-Fi network, Bluetooth connection, mobile application, or cloud-based service.

Product performance may be affected by:

  • Internet speed or availability

  • Router settings

  • Network congestion

  • Wireless interference

  • Distance from the router or hub

  • Firewalls or security settings

  • Service-provider interruptions

  • Changes to third-party applications or platforms

  • Mobile operating system updates

  • Power outages

We do not guarantee uninterrupted operation where product functionality depends on networks, equipment, applications, platforms, or services outside our control.

Customers are responsible for obtaining and maintaining any required internet service, network equipment, mobile device, third-party account, or compatible system.

Third-Party Applications and Services

Certain products may connect to or rely on third-party applications, voice assistants, smart home platforms, cloud services, subscription services, or external accounts.

Third-party services are controlled by their respective providers and may be subject to separate terms, privacy policies, fees, availability requirements, and service limitations.

We do not control and are not responsible for:

  • Changes to third-party platforms

  • Third-party service interruptions

  • Discontinued integrations

  • Account suspensions imposed by third parties

  • Changes in third-party fees

  • Changes in compatibility caused by third-party updates

  • Data handling by third-party providers

A third-party provider may modify, suspend, or discontinue its service without our control. Such changes do not automatically constitute a defect in the physical product.

Any third-party names, trademarks, or platform references displayed on the Website belong to their respective owners and do not necessarily indicate sponsorship or endorsement.

Software and Firmware

Some products may include embedded software or firmware or may require software or firmware updates.

Updates may be provided to:

  • Improve product performance

  • Correct technical issues

  • Maintain compatibility

  • Improve security

  • Add, modify, or remove features

  • Address legal or technical requirements

You are responsible for following the applicable update instructions and maintaining compatible devices, applications, and network access.

Failure to install an available update may affect functionality, security, compatibility, or support eligibility.

Unless expressly stated otherwise, purchasing a physical product does not transfer ownership of any embedded software. You receive a limited right to use the software only as necessary to operate the product for its intended purpose.

You must not reverse engineer, modify, bypass, copy, distribute, or interfere with product software except where such restrictions are prohibited by applicable law.

Installation and Setup

Unless expressly stated on the product page, product delivery does not include installation, mounting, wiring, configuration, network setup, application setup, or technical support at the customer’s location.

Some products, including switches, outlets, thermostats, locks, cameras, controllers, lighting products, and other wired devices, may require professional installation.

You are responsible for:

  • Reading all instructions and warnings before installation.

  • Confirming electrical and structural compatibility.

  • Following applicable building, electrical, fire, and safety requirements.

  • Using appropriate tools and mounting equipment.

  • Hiring a qualified professional where required.

  • Disconnecting electrical power where appropriate.

  • Ensuring that the product is installed securely.

  • Keeping account credentials and access codes secure.

We are not responsible for damage, injury, data loss, network issues, electrical problems, or other losses caused by improper installation, incorrect wiring, unauthorized modification, failure to follow instructions, or use outside the product’s intended purpose.

Security and Access-Control Products

Smart locks, cameras, sensors, alarms, access-control products, and similar devices are intended to provide convenience or supplementary monitoring.

Unless expressly stated otherwise, these products:

  • Are not guaranteed to prevent theft, intrusion, property damage, or unauthorized access.

  • Should not be treated as the sole method of protecting a person or property.

  • May be affected by network interruptions, power failures, device damage, user settings, installation errors, or third-party service outages.

  • May require customers to maintain secure passwords, account credentials, network settings, and access permissions.

You are responsible for determining whether a product is appropriate for your security requirements and for maintaining reasonable additional security measures.

Safety-Critical Uses

Unless a product is expressly marketed and certified for a specific safety-related purpose, it must not be used as the sole or primary system for:

  • Emergency response

  • Medical monitoring

  • Fire detection

  • Carbon monoxide detection

  • Life-safety monitoring

  • Child supervision

  • Elderly-person supervision

  • Hazardous industrial control

  • Any application where failure could reasonably result in death, personal injury, or serious property damage

Smart home notifications may be delayed, missed, interrupted, or unavailable because of network failures, power outages, mobile-device settings, account issues, or third-party service interruptions.

Product Use and Maintenance

You agree to use products only for their intended purpose and in accordance with all instructions, warnings, specifications, and maintenance requirements.

You are responsible for:

  • Inspecting products before use.

  • Using appropriate power sources and accessories.

  • Keeping products dry where they are not rated for water exposure.

  • Keeping products away from excessive heat or other prohibited environments.

  • Replacing batteries correctly.

  • Maintaining secure passwords and account access.

  • Supervising use where children or vulnerable individuals are present.

  • Discontinuing use if a product appears damaged or unsafe.

Do not use, charge, install, or continue operating a product that is swollen, leaking, cracked, overheating, emitting unusual odors, producing smoke, or otherwise visibly damaged.

Prices, Taxes, and Payment

All prices are listed in U.S. Dollars unless otherwise stated.

Prices may exclude:

  • Shipping charges

  • Sales taxes

  • Optional insurance

  • Expedited delivery charges

  • Special packaging charges

  • Installation services

  • Third-party subscription fees

  • Internet or mobile-service charges

Applicable charges will normally be displayed during checkout.

Sales tax may be collected where required by applicable law.

By submitting an order, you authorize us and our payment-service providers to charge the total amount shown at checkout to your selected payment method.

You are responsible for providing accurate and authorized billing, payment, contact, and shipping information.

We do not store or directly process all payment-card information. Payment transactions may be processed by independent payment-service providers under their own terms and privacy practices.

Orders and Contract Formation

Submitting an order constitutes an offer to purchase products under these Terms.

An automatically generated order-receipt email confirms that we received your order but does not necessarily mean that we have accepted it.

We may review orders for:

  • Inventory availability

  • Payment authorization

  • Address accuracy

  • Product or destination restrictions

  • Pricing or description errors

  • Quantity limitations

  • Suspected fraud or unauthorized activity

  • Compliance with applicable laws and carrier requirements

Unless otherwise required by applicable law, an order is accepted when we send a shipping confirmation or dispatch the applicable products.

Separate items within the same order may be accepted and shipped separately.

Order Refusal and Cancellation

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including when:

  • A product is unavailable.

  • Payment authorization fails.

  • An order appears fraudulent or unauthorized.

  • Product information or pricing contains a material error.

  • The shipping address is incomplete, invalid, or unsupported.

  • The order exceeds quantity limits.

  • A carrier cannot deliver the product to the destination.

  • The product is subject to battery or transportation restrictions.

  • Fulfilling the order would violate applicable law.

If we cancel an order after payment has been collected, we will issue a refund for the canceled amount to the original payment method.

The time required for a refund to appear may depend on the payment provider or financial institution.

Shipping and Delivery

Shipping methods, charges, processing times, destination restrictions, tracking procedures, and estimated delivery times are governed by our Shipping Policy, which is incorporated into these Terms by reference.

We currently ship within the United States only, unless otherwise expressly stated.

Delivery dates are estimates unless specifically guaranteed in writing.

If we cannot ship within the stated or legally applicable timeframe, we may contact you with a revised shipping date and provide the option to accept the delay or cancel the affected order for a refund.

You are responsible for providing a complete and accurate shipping address.

Unless otherwise required by applicable law, the risk of loss transfers to the customer when the package is successfully delivered to the shipping address provided during checkout.

Returns, Refunds, and Exchanges

Returns, refunds, replacements, cancellations, and exchanges are governed by our separate Refund & Return Policy, which is incorporated into these Terms by reference.

By placing an order, you acknowledge that you have reviewed the applicable return conditions.

Return eligibility may depend on factors including:

  • The date the return is requested

  • Product condition

  • Installation status

  • Activation or registration status

  • Missing parts or accessories

  • Original packaging

  • Signs of damage or misuse

  • Account-lock or device-lock status

  • Customization or personalization

  • Final-sale designation

Installed, altered, damaged, incompletely returned, account-locked, or improperly used products may not qualify for a full refund, except where required by applicable law.

Before returning a connected product, you may be required to:

  • Remove it from your account.

  • Disable activation locks.

  • Restore factory settings.

  • Remove personal information.

  • Remove memory cards or storage devices.

  • Include all accessories, manuals, and components.

We are not responsible for personal data left on returned products.

Custom, Special-Order, and Final-Sale Products

Customized, personalized, specially configured, made-to-order, clearance, or final-sale products may not be eligible for cancellation, return, or refund unless they arrive damaged, defective, or materially different from the order.

Any applicable restrictions will be stated on the product page, during checkout, or in the Refund & Return Policy.

Product Warranties

Some products may be covered by a manufacturer warranty or a separate written warranty.

Any applicable warranty period, coverage, exclusions, and claim procedures will be described on the product page, in the product documentation, or in separate warranty terms.

Manufacturer warranties are provided by the applicable manufacturer and may require the customer to contact that manufacturer directly.

Unless expressly stated in a written warranty, we do not promise that a product will remain compatible with every future version of a third-party platform, application, operating system, network standard, or connected service.

Nothing in these Terms excludes or limits warranty rights that cannot legally be excluded or limited.

Intellectual Property

The Website and its content, including text, product descriptions, images, graphics, logos, layouts, icons, videos, software, and design elements, are owned by or licensed to Loofae Innovation Inc and are protected by applicable intellectual-property laws.

You may use the Website only for personal, non-commercial shopping and informational purposes.

Without our prior written consent, you may not:

  • Copy or reproduce Website content.

  • Modify or distribute Website content.

  • Use product images or descriptions for commercial purposes.

  • Create derivative works from Website materials.

  • Remove copyright, trademark, or ownership notices.

  • Use our trademarks, branding, or company name in a misleading manner.

User Content and Reviews

If you submit reviews, photographs, videos, comments, feedback, suggestions, or other content through the Website, you confirm that:

  • You own the content or have permission to submit it.

  • The content is accurate and lawful.

  • The content does not infringe intellectual-property, privacy, or other rights.

  • The content does not contain malicious code, unlawful material, or deceptive claims.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and share submitted content for Website, customer-service, promotional, and business purposes.

You retain ownership of your original content.

We may remove or decline to publish content that is unlawful, fraudulent, misleading, abusive, unrelated, offensive, or inconsistent with our policies.

Privacy

Our collection, use, storage, and disclosure of personal information through the Website are governed by our Privacy Policy.

Products or services operated by third parties may collect information under their own privacy policies. You are responsible for reviewing the privacy practices and permissions of any third-party application, platform, or service connected to a product.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website is provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The Website will always be available or uninterrupted.

  • Website content will be free from all errors.

  • The Website will be free from viruses or harmful components.

  • Every product will be compatible with every network, device, application, or third-party platform.

  • Third-party services or integrations will remain continuously available.

  • Smart home notifications will always be immediate, complete, or successfully delivered.

Except for any express written product warranty and warranties that cannot legally be excluded, we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms affects consumer rights or remedies that cannot be waived under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Loofae Innovation Inc and its officers, employees, contractors, suppliers, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, business opportunity, goodwill, use, or data.

We are not responsible for losses caused by:

  • Improper installation or wiring

  • Incorrect product selection

  • Incompatible equipment or software

  • Internet or power outages

  • Third-party application or platform failures

  • Failure to install available updates

  • Unauthorized account access caused by insecure customer credentials

  • Use outside the stated product purpose

  • Unauthorized modification or repair

  • Failure to follow product instructions or warnings

To the fullest extent permitted by law, our total aggregate liability for a claim relating to a product or order will not exceed the amount paid for the product or order giving rise to the claim.

Nothing in these Terms limits liability for fraud, willful misconduct, personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, the exclusions or limitations will apply only to the maximum extent permitted by law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Loofae Innovation Inc and its officers, employees, contractors, affiliates, suppliers, and service providers from third-party claims, liabilities, losses, damages, and reasonable costs arising from:

  • Your material breach of these Terms.

  • Your unlawful misuse of the Website.

  • Your unauthorized modification or resale of a product.

  • Your violation of applicable law.

  • Your infringement of another person’s rights.

This section does not require you to indemnify us for claims resulting solely from our own negligence, unlawful conduct, or willful misconduct.

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Fire or flooding

  • Public-health emergencies

  • Government actions

  • Transportation disruptions

  • Labor disputes

  • Carrier interruptions

  • Supply-chain disruptions

  • Power failures

  • Telecommunications or internet outages

  • Cybersecurity incidents not caused by our failure to use reasonable safeguards

  • Third-party platform or payment-service failures

Our obligations may be suspended for the duration of the affected circumstances. Where reasonably possible, we will communicate material delays and provide available options.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

Subject to any non-waivable consumer rights or other applicable legal requirements, disputes arising from these Terms, the Website, or an order will be subject to the jurisdiction of the appropriate state or federal courts located in Texas.

Nothing in this section prevents a consumer from exercising rights or filing claims in another jurisdiction where applicable law does not permit those rights to be waived.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in full force and effect.

No Waiver

Our failure or delay in enforcing any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of a merger, acquisition, corporate restructuring, asset transfer, or sale of our business, subject to applicable law.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any applicable written warranty terms, constitute the entire agreement between you and Loofae Innovation Inc concerning your use of the Website and purchase of products.

If product-specific terms conflict with these general Terms, the product-specific terms will control with respect to that product.

Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our business operations

  • Product offerings

  • Website functionality

  • Applicable laws

  • Payment or shipping services

  • Technology or security practices

The updated version will be posted on the Website with a revised “Last Updated” date.

Changes generally apply from the date they are posted and will not retroactively alter completed purchases unless required by law or expressly agreed.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms.

Contact Information

For questions regarding these Terms, please contact us:

Loofae Innovation Inc
Email: support@loofae.com
Phone: +1 (213)493-8202
Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States